Federal Manager's Daily Report

Since the administration launched the U.S. Digital Service in August 2014, there have been improvements in the digital experience among individuals, businesses and the government, OMB has said.

“Over the last two years, these actions have significantly improved the federal government’s ability to provide better citizen-centered services and helped Americans engage with their government in new and meaningful ways  . . . this work has reimagined how government services should be provided to the public,” it said in an “impact report.”

It said the initiative made it easier for veterans to use the online application for benefits; gave students and families better information about college costs, graduation, debt and post-college earnings; modernized the immigration system; provided secure access for taxpayers to their information; helped student borrowers navigate the loan repayment process; streamlined VA disability compensation processing; modernized the DoD travel system; helped implement payment reforms in Medicare; and identified vulnerabilities in DoD digital systems, among other program benefits.

OMB also cited the Digital Service’s role in transforming federal IT procurement, developing resources such as the TechFAR Hub, and creating a training curriculum in digital government for contracting officers.

“In addition to building these important services, the administration has created a pipeline for top technology talent from the private sector to participate in tours of duty with the federal government and partner with top civil servants to ensure a lasting culture of innovation that will serve the American people for years to come,” it said.