A newly offered bipartisan bill (S-1088) in the Senate is designed to eliminate rules that make it difficult for agencies to get feedback from the public concerning their satisfaction with agencies’ performance, according to a summary by its sponsors.
Sens. Claire McCaskill, D-Mo., and James Lankford, R-Okla., said the bill reflects complaints by agencies that a lengthy and difficult approval process effectively prevents them from requesting feedback from the public.
“Most people think interacting with the federal government is unpleasant–but at the same time we’re making it difficult for agencies to ask the public how they can improve,” said McCaskill, the ranking Democrat on the Homeland Security and Governmental Affairs Committee.
The measure would amend the Paperwork Reduction Act to open the way for more collection of voluntary feedback from the public including on customer experiences, and would set guidelines for how agencies could solicit and use that information. A year after enactment, GAO would start to issue annual reports assessing quality of services that agencies provide.