The guidance stresses that the Customer Service Awards will not carry a cash component, although adding that agencies “have discretion within their legal and regulatory policies to offer monetary awards as an enhancement” to the program. Recipients are to be recognized on the government-wide customer service website, and agencies are encouraged to highlight recipients through internal agency forums, public events, blog posts, and mentions through official agency social media. President’s Award winners will receive recognition from the White House and a physical award in addition. For a closer look, go to http://www.fedweek.com/reports.
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