Beneficiaries who receive health care from civilian providers through TRICARE Select say the quality of service they get is roughly the same as it was before the program began a year earlier, according to a Feb. 27 report by the Government Accountability Office (GAO).
TRICARE Select began operation on Jan. 1, 2018, allowing for beneficiaries to get health care through civilian providers rather than through TRICARE Prime, the agency’s managed-care plan. Based on GAO’s analysis:
* The number of beneficiaries who rate TRICARE positively remained the same.
* More beneficiaries reported problems gaining access to specialty providers in TRICARE Select’s first year. The figure rose to 24 percent from 18 percent before the program began.
* The percentage of providers reporting that they accepted new TRICARE patients – in cases where providers were accepting any new patients – also remained the same.