Satisfaction with Army housing has decreased somewhat since last year, according to a recent survey of soldiers and their families. The Association of the U.S. Army (AUSA) reported that one of the main concerns respondents to the independently conducted survey had were centered upon maintenance issues. Response times and communication with property managers were high on the list of unsatisfactory items.
The survey was conducted from January through March. Some 25,900 participants who live in residences either owned or leased, or in privatized housing.
The 2022 overall satisfaction rate was 73.7 out of 100 possible points – a decrease of 1.7 points compared to a year ago. Scores for privatized housing at 26 posts were lower this year, while 16 other installations showed improvement. Army-owned or leased housing at 11 posts scored lower this year, while another 12 received higher ratings.