Armed Forces News

Some Tricare beneficiaries may experience long waits when calling their new regional contractors, but the transition to new contracts “will make a strong program better and ultimately result in higher patient satisfaction,” Tricare officials said. They suggest conducting business online when possible, calling during nonpeak hours, and visiting Tricare service centers for face-to-face assistance as ways to beat phone congestion. Beneficiaries still may call their regional contractor, officials said, but they might experience long waits due to high call volume during the transition. Officials suggest that, since more people call on Mondays, beneficiaries should consider calling on other days. Thursdays and Fridays have the least calls, officials said, giving these days the best chance for gaining quick access. The toll-free regional contractor telephone numbers are: Tricare North: (877) Tricare (874-2273); Tricare South: (800) 444-5445; and Tricare West: (888) Triwest (874-9378).