The Office of Personnel Management has scheduled a
workshop for March 15-19 for managers, project leaders,
and others who are accountable for achieving
organizational excellence in customer service. Given
at the Eastern Management Development Center in
Shepherdstown, W.Va., “Developing Customer-Focused
Organizations: Achieving Excellence in Customer
Service,” is designed to provide managers with the
knowledge and skills they need to more efficiently
serve customers and inspire customer-responsive
behavior throughout their organizations.
Special emphasis is placed on preparing managers for
the consequences of organizational change, and the
resulting problems that could adversely affect
customer service. Participants will develop a road
map for improving their organizational systems and
customer service skills. The $2,600 fee includes
meals, lodging, tuition and course materials. Learn
more and register at