The strategic planning practices agencies have in place for
managing IT are not always linked to specific performance
measures that are tracked, the General Accounting Office has
It said the use of 12 IT planning and measurement practices
it looked at across several agencies are uneven and
insufficient to determine if efforts lead to expected results.
After looking at 18 IT investment management practices, it
found that while agencies generally do have IT management
boards in place, they often lack key investment controls.
Such executive-level oversight of project level management
is a way agencies can ensure that investments lead to cost,
benefit and schedule results, said GAO.
Agencies gave GAO a range of reasons for not having those
practices fully in place, such as a lack of requirements to
do so in guidance, that they are in a process of transition,
or that certain critical jobs were vacant, such as that of
chief information officer.