Federal Manager's Daily Report

The Postal Service could bring in new revenue and make better use of excess space by developing services directed at older persons, especially those who don’t use the Internet, according to an IG report.

Not only has the Internet eroded postal revenue by diverting messages online–leaving it with excess capacity that is expensive to maintain yet difficult politically to close–it also has led some providers of senior citizen-based services to shutter physical locations and move online, the report said. These include providers of services promoting physical, emotional and financial health.


However, about two-fifths of older persons don’t use the Internet, leaving them cut off from some services, and the Postal Service might be well positioned to partner with those services “to reach seniors on the other side of the digital divide,” as the report put it.

Among the possibilities for USPS are delivering groceries to homebound people; having wellness services rent excess capacity in postal facilities; and stationing mobile health units on postal properties.

“Each opportunity would allow wellness providers to connect with more elderly individuals, and also help the Postal Service realize new revenue through fee-sharing or rental income while fostering goodwill with individuals and communities throughout the nation,” it said.