A survey conducted by the inspector general’s office at the USPS has found some positive indicators arising from the pandemic that can help the agency “prepare for new and growing demands moving forward.”
“COVID-19 led to a surge in online orders that is predicted to stay elevated after the pandemic. This ecommerce growth included more frequent orders of all items we asked about in the survey — including non-perishable food, medication, household goods, and leisure items — during the pandemic. Not only did respondents order medication and medical devices more frequently during the pandemic, but even more predicted they would do so at least monthly even after the pandemic was over,” a report said.
It added, “When compared to the frequency with which items were ordered before the pandemic, all categories are predicted to see a rise in the frequency with which they are ordered after the pandemic. Additionally, if they had to return online purchases, a majority of respondents predicted they would use the post office to do so in the future.
It said while during the pandemic fewer people visited post offices, and respondents sent less mail and fewer packages, they tended to check and read their mail more frequently. “For those who were feeling increasingly isolated, mail had become a way to remain connected to family and friends they could no longer visit,” it said.
Overall views of the USPS remain about 90 percent positive, and the percentage who said it provides excellent service rose from 68 to 75 percent over 2019, it said.