The TSA has been keeping its training of screeners up to date but it lacks a documented process for monitoring compliance with training requirements, GAO has said.
A report said that TSA updates training in response to newly emerging threats and following covert testing, with 40 courses updated over 2015-2019. “However, TSA has not documented its process for monitoring screener training compliance, including for analyzing compliance data and reporting and addressing instances of noncompliance at airports,” it said.
“Moreover, while TSA monitors airport compliance rates in a given year, it does not analyze the data across fiscal years for potential trends in noncompliance by individual airports that may warrant corrective action at the headquarters level,” it said. For example, it said that TSA officials were unaware that compliance rates at five airports had dropped substantially from 2017 to 2018 until GAO discovered it and pointed it out.
GAO said that TSA agreed with its recommendations to document its process for monitoring compliance and to track compliance over time.