Federal Manager's Daily Report

The Trump administration has posted an update on the status of numerous initiatives under the President’s Management Agenda, including (in its words):

High Impact Service Providers: “For the first time, federal agencies are sharing their plans to improve the way they serve their customers. The new high impact service providers’ customer experience (CX) dashboards connect the public to CX feedback data, operational data, and digital analytics program data to increase the transparency and accountability of 25 of the government’s largest and most impactful public-facing services.”

Applying Technology: “Modern technology and digitization have opened up new ways to make the business of government more efficient. The PMA has focused agency efforts on cutting red tape and streamlining operations. Since the start of the administration, the major 24 federal agencies have implemented more than 100 initiatives to reduce administrative burden and put more resources towards agency missions, driving billions of dollars in realized and anticipated savings and shifting hundreds of thousands of full-time employee hours to higher-value work.”

Shared Services: GSA and OMB have “collaborated with stakeholders across the federal enterprise to create a framework for implementing quality government-wide shared services. This framework, institutionalized through OMB Memo 19-16 “Centralized Mission Support Capabilities for the Federal Government,” helps eliminate duplicative efforts, leverage the government’s buying power, and replace antiquated technology.”

Category Management: “The category management cross-agency priority goal team is keeping the government on track to achieve $36 billion in savings by the end of FY 2020 by helping agencies reduce duplicative contracts and leverage the government’s huge buying power. The team recently released several tools, trainings, and dashboards to help agencies implement category management strategies.”

Technology Modernization Fund Awards: “The Technology Modernization Fund (TMF) Board announced two new modernization projects that have been approved for funding. The Equal Employment Opportunity Commission received $4 million to accelerate the modernization of its core Charge and Case Management System and the U.S. Department of Agriculture received an award to overhaul its antiquated, mostly paper-based Specialty Crops inspection system. These two proposals both have key elements in common: they are each systems with thousands of customer touchpoints throughout the country, and both agencies are leveraging innovative commercial capabilities to enable their respective digital transformations. In addition, both projects are using TMF funds to enhance the speed at which improved citizen services are delivered.”

Federal Cybersecurity Reskilling Academy: “This pilot offered federal employees the opportunity for hands-on training in cybersecurity, one of the fastest growing fields in the country. The initiative included two cohorts this year and work is underway to scale the program at cabinet agencies. The curriculum consisted of a mixture of direct instruction, hands-on learning and labs, and periodic assessments to track participants’ learning progress.”