Federal Manager's Daily Report

USPS says it is providing an essential public service during the Pandemic and wants to ensure customers have accurate information about its work.

The USPS has issued several directives to employees on speaking with news media and the public and posting on their own social media related to agency operations and the Coronavirus.

“If an employee is contacted by a reporter or another member of the media, the employee should refer the individual to his or her supervisor or manager. The employee can also direct the reporter to the USPS Newsroom website, which has a list of media representatives whose jobs are to answer questions from the press,” one says.

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Further, it says, employees should “take care when answering questions from customers, who could share the information with the press. It’s particularly important for employees to keep these guidelines in mind during the coronavirus pandemic. USPS is providing an essential public service during this crisis, and the organization wants to ensure customers have accurate information about its work.”

A second message tells employees to “avoid taking photos or videos of their workplace to share on social media, especially during the coronavirus pandemic.”

“During this challenging time, employees may want to post images of the inside or outside of the facility where they work, and share workplace stories with friends and family. However, workplace images may contain information that is not meant to be seen by the public. In addition, others in the facility have a right to privacy and must give consent to have their images posted on social media,” it says.

The Postal Service Administrative Support Manual sets policy in general, it adds, and employees with questions should speak to a manager or supervisor.

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