USAID has completed or is making progress on nearly all of its “transformation” initiatives and is generally following key practices in doing so, but workforce planning is among the areas lagging behind, GAO has said.
GAO said that of 32 reform projects, all but one of them created under the 2017 OMB memo to reorganize and streamline agencies and the other predating that memo, 19 are now complete and the others have a projected completion date of 2021. In carrying them out, it said that USAID has generally followed best practices such as involving employees and key stakeholders through mechanisms such as briefings and town halls; integrating employee and external input into its reform plans; addressing fragmentation, overlap, and duplication; and establishing a dedicated team responsible for managing and planning its efforts.
One shortcoming, the report said, was that only four of the initiatives have outcome-oriented performance measures, making it difficult to assess the impact of the changes.
Also, USAID “has yet to develop the tools needed to identify and meet staffing needs arising from the reforms in order to fully assess its workforce.” Strategic workforce planning “is an essential activity that an agency needs to conduct to ensure that its human capital program aligns with its current and emerging mission and programmatic goals, and that the agency is able to meet its future needs,” according to GAO-19-609.