Fedweek

Image: TippaPatt/Shutterstock.com

While allowing investors who meet certain standards to invest some of their accounts in outside mutual funds has drawn the most attention among the upcoming changes, the TSP is also stressing other new features to include an artificial intelligence chatbot called “AVA.”

AVA will be available 24/7 at tsp.gov and through an app to “offer a secure way to ask questions about your account and will even connect you to a live ThriftLine representative through chat during business hours, when necessary,” the TSP said in a posting summarizing features coming in June.

ADVERTISEMENT

That will be one of several ways the TSP will be driving more transactions online and through the upcoming app, to include a new feature in the “My Account” for messages, documents and statements about the account, the option to opt in to receiving text messages for transaction confirmations and statements are ready; further, by default quarterly statements will be posted rather than mailed.

Almost all transactions currently available through the website will also be available through the app, it said, including making transactions, tracking investment performance, changing investment elections, and submitting certain forms and documents. The app also will allow users to choose biometric controls for logging in including fingerprint or facial recognition, it said.

In addition, account holders will have a new option to move money from one or more specific funds—on a dollar or percentage basis—to another specific fund or funds without affecting the rest of the account; currently, for moving money already on investment, a new percentage allocation for all chosen funds must be specified.

Blackout Periods Ahead for Investment Changes, Other TSP Transactions

TSP Summarizes New Features Coming in June

VA Confirms Firings Under Its Vaccine Mandate; Broader Policy Still in Limbo

Meet ‘AVA’: TSP Changes Not Just about Investment Window

See also,

First Results of 2021 Employee Survey Show Employee Satisfaction Declining

Brush Up on Federal Employees Dental and Vision Insurance

Employee Opinions of Leaders Decline as Level Rises

Second Appeals Court Rejects Challenge to Vaccine Mandate

Administration Asks Court to Speed Up Return of Vaccine Mandate

Wait Continues for Clarity on Return of Vaccine Mandate

2022 Federal Employees Handbook