Federal employees gave agency management generally higher ratings in a variety of areas in the government-wide survey conducted last fall although they continued the long-time pattern in which opinions decline with each successively higher level of leadership.

Positive responses rose by 3-4 points, to 74-82 percent, regarding questions about the immediate supervisor supporting work-life balance, listening to what employees have to say, and treating employees with respect, and the employee’s trust and confidence in the supervisor and overall assessment of how good a job the supervisor is doing.


Positive responses rose by 2-3 points, but only to the 60-67 range, regarding management’s communication of the goals of the organization and promotion of communication among different work units, and an overall assessment of how good a job their next-level manager is doing.

Increases were larger, of 5 to 6 points but only to the 51-64 percent range, regarding whether senior leaders generate high levels of motivation and commitment and support work-life programs, and the level of the employee’s respect for them. The term “senior leader” is not defined by generally is taken to mean the SES and the political appointees above them.

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2021 Federal Employees Handbook