The General Services Administration has announced a new
contract designed to help federal agencies establish single
or multidimensional telephone and email contact centers.
Agencies now have access through GSA to a contract vehicle
designed to provide fully managed telephone and e-mail
contact center solutions, said GSA.
“This contract will save agencies time and money, and
ultimately make it easier and faster for citizens to get
the right information,” said GSA Administrator Stephen A.
Perry.
It said the one-year contract with five one year renewal
options would be worth about $150 million over five years.
“Now agencies can come to USA Services for help in setting
up easily accessible, timely and complete information
delivery systems to respond to citizens’ questions via
communications channels of their choice,” said Mary Joy
Jameson, associate administrator of the office of citizen
services and communications.