The Internal Revenue Service has announced plans to tighten
operations as part of its strategic plan for 2005 — 2009,
to modernize its business processes.
It said it would devote more people to front line positions,
leverage new technology, implement an improved personnel
system and consolidate back-office case processing activities.
According to the plan IRS intends to streamline the
examination process to improve workload selection, reduce
cycle time, and improve casework quality.
It said it would focus collection activities on the most
promising inventory and reduce activity lapses in casework,
as well as streamline operations that do not have direct
contact with taxpayers.
Part of the streamlining process involves consolidating the
92 locations where insolvency, examination, collection field
support and lien processing take place to four campuses which
will help free up staff for frontline collection work, said
the plan.
It also said IRS would “review the structure and placement
of our support functions, specifically human resources,
communication, equal employment opportunity, finance and
strategic planning to determine how these areas can be
integrated into a more efficient corporate structure.”