The IBM Center for the Business of Government has released
a new book on the managing for results movement that began
in the early 1990s and has now reached an “adolescence”
that is presenting federal managers with a new set of
challenges, according to the book’s editors John M.
Kamensky and Albert Morales.
After creating and planning performance measuring systems
for years, managers now need to focus on how to use the
information they gather to drive decisions, as described
in the book through a series of case studies highlighting
progress made at the federal level, as well as examples
of how performance information is being used successfully
in state and local governments.
The first section of the book explores potential uses of
performance information in government, how to overcome
obstacles to using it, tying that information to the
budget process, and gives examples about how that
information has been used to improve program outcomes.
The latter section is divided into case studies on the
use of performance information to improve results in a
range of federal agencies.
Kamensky is an associate partner at IBM Business
Consulting Services and senior fellow at the IBM Center
for the Business of Government. Morales is partner and
practice leader of the Public Sector Strategy and Change
Practice at IBM Business Consulting Services. The book
is listed for $32.95 at: www.businessofgovernment.org