MSPB also said that timely feedback can result in more positive views of the supervisor and the workplace, two metrics that are closely tracked, and widely publicized in the annual Federal Employee Viewpoint Survey and the Best Places to Work rankings.
The more often an employee received feedback from a supervisor, the more likely it is that the employee will think highly of the supervisor, MSPB said. Similarly, the more frequent the feedback, the more likely it is that the employee will consider the supervisor to have a good understanding of his or her performance and accomplishments.
“This may be a result of the conversations leading the supervisor to better understand what is happening with the employee or the conversations leading the employee to recognize that the supervisor is aware of how the employee is performing. Either of these – or a combination of the two – has value for the organization,” it said.
Those who reported receiving feedback the most often were twice as likely to strongly agree that their agency was successful in accomplishing its mission compared to those who received feedback the least often. “In other words, quality and timely feedback can offer a good return on investment,” MSPB said.