Image: CHRISTOPHER E ZIMMER/Shutterstock.com
The administration’s latest quarterly update on its President’s Management Agenda lists four core values and managerial actions related to high employee engagement scores, based on a study of an HHS component with top engagement scores on the annual Federal Employee Viewpoint Survey:
Trust your team—encourage use of workplace flexibility programs; utilize your staff’s subject matter expertise to answer customer questions; ask team to provide ideas part of long-term planning and new project development; conduct ‘stay interviews’ with top employees; and actively engage in professional development activities.
Demonstrate behavior—take part in workplace flexibility programs; focus on the result, not how the work is done; respect and appreciate staff and coworkers; maintain a positive culture; and follow the rules and be transparent.
Communicate—conduct one-on-one meetings with staff; hold café conversations with management and staff; use multi-media communication methods; and concerted effort made to engage remote employees.
Engage the mission—raise awareness of agency mission and recent agency-related stories in the news; offer mission-focused training; and encourage interaction with customer so employees can gain a better understanding of the mission and develop a relationship with the goals.