The Department of Veterans Affairs overstates its home-based
primary care workload by measuring it according to the number
of days veterans are enrolled in its program, rather than
the number of visits provided through it, the Government
Accountability Office has said.
It said that in fiscal 2003, VA reported an average daily
workload for home-based primary care of 8,370 based on
enrolled days, yet based on the number of visits the
workload comes out to 944.
For other non-institutional long-term services, VA
does measure workload by the number of visits, according
to GAO-04-913.