For the sixth consecutive year, veterans are more
satisfied with their health care than the average
American, according to an annual report on customer
satisfaction that compares the Department of Veterans
Affairs health care system with private sector health
care. The ratings came in the annual American Customer
Satisfaction Index (ACSI), which ranks “customer
satisfaction” with various federal programs and
private sector industries. The ACSI, an independent
survey of customer satisfaction within both the federal
and private sectors, rated VA’s inpatient care at 83
on a 100-point scale. That’s 10 percentage points higher
than the 73 rating achieved for inpatient care by the
private sector health care industry. VA’s rating of 80
for outpatient care was five percentage points higher
than the 75 rating for private-sector outpatient care
and nine percentage points higher than the average
satisfaction rating for all federal services.