The Office of Management and Budget’s ExpectMore.gov
website has posted the 2005 assessment of the Office of
Personnel Management’s Center for Talent Services.
The program would have achieved a 100 percent performance
rating were it not for strategic planning and
accountability shortfalls, resulting in rating of
“moderately effective.”
The center, which is wholly funded through reimbursement
from its customers, projects a $167 million maximum
revenue for fiscal 2007, meaning that’s all it can bring
in from customer fees for the HR products and services
it provides to federal agencies, including USAJOBS.
Based on the program assessment and ratings tool, the
program was rated at 100 percent for program design and
purpose, as well as program management, but it received
a rating of 80 percent for strategic planning and 60
percent for program results and accountability.
The program’s strategic planning score was dropped because
OMB found that budget requests aren’t explicitly tied to
accomplishment of annual and long-term performance goals,
and resource needs are not presented in a complete and
transparent manner in the program’s budget.
OMB said CTS sets budget levels based upon past performance
and a projection of future costs and demand for its products
and services, but its budget documents contain little
information on indirect costs, including common service
charges allocated by the Office of the Chief Financial
Officer and other OPM offices.