
Come September, service members and civilians will no longer use the MyTravel system to plan their government travel. The Defense Department is shelving it, with an eye toward resuming the Defense Travel System (DTS).
“DoD organizations currently using MyTravel are no longer required to use the system,” said Gilbert R. Cisneros, the Pentagon’s civilian personnel chief, in a memo issued late last month. “Additionally, DoD organizations may suspend the planning and implementation of future financial system integrations.”
Through both systems, travelers can book flights, lodging and rental cars, as well as produce travel orders. They also offer the appropriate documentation travelers would need in order to be compensated for their expenses.
The Defense Department implemented MyTravel in 2018, with the intent of fully replacing the Defense Travel System. It became the sole source of making travel plans last October.
Pentagon officials said the change is taking place because continued MyTravel use is “no longer in the best interest of the department.” The system reportedly cost come $13 million to implement and was met with low adoption and customer satisfaction, including erroneous reporting.
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