USA Services, managed by the General Services
Administration’s office of citizen services and
communications and designed to provide information to
the public, has more than doubled the number of federal
partners to 30 and recorded 230 million public contacts,
GSA has announced.
It said the program shifts focus away from agency needs
toward citizen needs by helping agencies respond to
inquiries, and that a new contract vehicle is available
for agencies that want to set up contact center services
through GSA.
“This year we’ll answer more than 100,000 e-mails — more
than twice the amount received last year. We also
expect to have 200 million page views from the public
to FirstGov. Such volume speaks well to the interest
citizens have in accessing government on their own
terms,” said M.J. Jameson of GSA’s office of citizen
services and communications.
GSA also said the “.GOV” internet domain registry now
charges government entities $125 a year to cover
registration and renewal costs and using stringent
authentication standards, calling it a full-fledged
fee for service program.
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