Of the 58 milestones in total, the IG said, 19 have been completed, three were delayed and the rest remain in progress. Image: DCStockPhotography/Shutterstock.com
By: FEDweek StaffAn inspector general review has found mixed progress by the IRS in carrying out the personnel-related aspects of a strategic operating plan it issued last year for using the additional funding provided under the 2022 Inflation Reduction Act.
Employee recruitment, retention, development and culture is one of five main areas under that plan, which also includes initiatives on improving service to taxpayers, resolving taxpayer issues more quickly, expanding enforcement in certain areas and improving internal IT and analytics. Of the 58 milestones in total, the IG said, 19 have been completed, three were delayed and the rest remain in progress.
Among those delayed were two of the 17 personnel-related milestones, a pilot program for flexible work arrangements across roles and a relaunched internal career page. Two were among those deemed complete: developing a unified enterprise-wide recruiting strategy and developing a recruiting and hiring plan. Initiatives still in progress include for example developing a strategic hiring plan, reviewing positions for potential additional remote work and training of managers on available awards for employees and the procedures.
Efforts to boost employment in compliance operations meanwhile fell under the category increased enforcement. The IG said that while the IRS has resolved issues with posting job announcements for such positions, “the first wave of revenue agents and specialists for large corporations, large partnerships, high-income and high wealth individuals, and key segments have yet to be hired and on-boarded.
“Additionally, the external applications that have been received are far below the IRS targeted goal and there is an overall shortage of individuals with the desired background and experience, which has created further challenges in hiring. The IRS is exploring options to better promote the job announcements to yield more high-quality applications, referrals, and accepted job offers,” it said.
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