Asked to rate their overall IT experience from 1 to 10, 48 percent ranked it as a 1 to 6. Image: AIexVector/Shutterstock.com
By: FEDweek StaffThe Defense Business Board has said that a survey it conducted of IT users at DoD, both civilian and military, “indicates sizeable productivity losses” from balky systems, adding that those problems are consistent “independent of onsite vs. remote work.”
Those problems include “consistent problems with log-on times, [help desk] ticket frequency, IT-driven work stoppages, and reauthorization frequency,” says a report on a survey of some 20,000 users. About two-thirds reported an IT-driven work stoppage at least once a week and nearly a tenth reported such problems six or more times per week.
Such issues “negatively impact productivity and morale,” it says, and “in industry, this would be recognized as a significant recruitment and retention problem.”
Asked to rate their overall IT experience from 1 to 10, 48 percent ranked it as a 1 to 6, only 20 percent ranked it as a 9 or 10 and 32 percent ranked it as a 7 or 8. It added, however, that “DoD employees and uniformed services members appear to accept sub-optimal IT services as the norm.”
The report blamed problems including “insufficient infrastructure to effectively isolate and resolve performance issues”; “antiquated hardware for modern applications”; “sub-standard lifecycle replacement”; “varying and siloed IT policies”; “redundant deployment of security and cybersecurity tools”; and more.
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