GAO recommended that the Army review and evaluate its procedures for managing and overseeing the task order through the Army Global Maintenance and Supply Service and take needed actions to improve contract management.
It also recommended that the Army develop a strategy to implement its current quality assurance and maintenance management oversight plans to ensure that all deficiencies are documented in the Army’s quality assurance database without affecting the mission; contractor data are analyzed to improve contractor performance; and, all information on contractor performance is provided to the contracting officer.
Further, the Army should take steps to fill vacant oversight positions, develop a plan to allow the proper administration of the cost plus award-fee structure for maintenance and supply services, and consider delegating some oversight responsibility to the Defense Contract Management Agency.
DoD largely agreed with the report, and stated that the Army is reviewing the contract to determine the best contract type to improve contract management, and that its Field Support Battalion-Kuwait has developed a multi-pronged strategy to implement or improve quality assurance and maintenance management oversight.
DoD also said that the Army continues to exercise several recruiting authorities to entice qualified candidates to fill critical vacancies, and that delegating additional oversight responsibilities to DCMA is predicated on the ability of the DCMA to support the contract.
