Customs and Border Protection has made progress and continues to take action to strengthen officer training, GAO has said in a follow up report to a 2011 evaluation.
Three of four recommendations from the 2011 report are closed, and CBP has actions underway to address the remaining open recommendation, according to GAO-13-768R.
It said for example that CBP has completed an evaluation of the "Back to Basics" course, but has not yet conducted an evaluation of the follow-on training. CBP has also completed development of a National Policy and Standard Operating Procedures document that specified roles and responsibilities for training and related oversight, including the oversight of training records, and conducted a three-phase analysis of incumbent officer training needs consisting of a training gap analysis, skills gap analysis, andtraining needs assessment, GAO said.
