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By: FEDweek StaffThe federal CIO Council has set a strategy for upgrading agency IT under programs including the Technology Modernization Fund, the Information Technology Oversight and Reform account, the Federal Citizen Services Fund, and the U.S. Digital Service.
While each has specific goals, they collectively can be used to address longstanding issues with applying advances in IT to improve government functions and customer service and to apply internet-based services that promote interagency cooperation, it said, noting that the three funds each received cash infusions under pandemic relief laws.
The four key priorities will be (in its words):
* “Bolstering cybersecurity by ensuring every department and agency is increasing the safety and security of public services, and implementing the requirements contained in the executive order on improving the nation’s cybersecurity, as well as the federal zero trust strategy.
* “Adopting modern technologies, employing methods of continuous improvement, and scaling them across government to make government run more effectively and improve the delivery of trusted services.
* “Using design and technology to deliver an exceptional customer experience for the American public that demonstrably meets user needs and is on par with today’s customer expectations.
* “Driving key insights into the decision-making process by harnessing accurate, available, and actionable data to power intelligent government operations and citizen experiences.”
The plan meanwhile places an emphasis on developing technical expertise within the federal workforce, calling that “essential to accomplish the mission and fundamental duties of the Government, while avoiding the risks that come with outsourcing.”
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