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By: FEDweek StaffThe EPA is “unable to determine efficiencies” resulting from consolidating HR operations because it lacks a baseline for assessing the impact, an inspector general audit has found.
The agency formed three HR shared service centers in 2008 under a line of business initiative designed to reduce duplication and standardize HR operations. However, it did not establish baseline metrics and “did not determine the appropriate HR staffing levels needed for each region and did not provide guidance on core staffing needs for regional HR functions,” a report said. Without a baseline and a plan on how to use performance measurement data, we cannot determine whether the EPA is achieving efficiencies in operations, cost savings and improved customer service,” it said.
It added that there is a “disparity in the number of HR staff in each region and SSC, with no direct correlation between the number of EPA employees serviced by each location and the number of HR staff employed at each location.”
It said management “concurred with all of our recommendations and provided acceptable corrective actions with milestone dates.”
