The report said the e-gov travel initiative did not meet five of eight performance measures, which adversely impacts the President’s Management Agenda goal of reducing the costs of travel management and improving operating efficiencies.
While the PMO is taking steps to mitigate funding risks, CRS said management should reassess IFF revenue estimates for fiscal 2007 and beyond, as well as reassess the projected timeframe for self-sufficiency, and notify the appropriate officials that contingencies must be established.
Just five agencies established interface agreements in fiscal 2005, 10 short of the 15-agency target, and the initiative did not meet is its 11.94 percent target of vouchers serviced through ETS. However, the PMO did reduce and achieve the revised target, according to the audit.
It said the initiative did not meet the target of an average user survey score of four on a scale of one to five regarding customer satisfaction with ETS — with one vendor getting an average score of 37, another 31, and a third not getting a score because of insufficient user response.
The PMO suspended use of the survey tool in fiscal 2005 because of implementation challenges.
The IG recommended called for more customized guidance to help agencies develop reasonable deployment and migration task timeframes and develop a formal methodology to verify that they are achievable.
When an agency’s deployment slippage is determined to be high, an updated memorandum of understanding should be completed by the agency to allow the PMO to make necessary adjustments in their planning and budget decisions, the audit said.
Management generally agreed with those recommendations.
