Human capital offices at eight agencies use alternative
service delivery, or the use of other than internal staff to
provide a service or deliver a product as a way to cut costs,
for the full range of their human capital activities, the
Government Accountability Office has said.
It said they approach ASD management in similar ways and
conceptually agree that human capital activities that did
not require an intimate knowledge of the agency, oversight,
or decision-making authority could be considered for ASD.
There was a consensus among the offices that understanding
the complexity and requirements of an activity is crucial
before making an ASD decision, said GAO.
It said OPM plays a central role in assisting ASD management
and several agencies said they used OPM’s Training and
Management Assistance program, which provides human capital
contract assistance.
The officials also cited the need for sharing information
about specific ASD efforts, useful metrics and lessons
learned, according to GAO-04-679.
