The government’s CIO, Vivek Kundra, wants agencies to participate in what he sees as a "context driven" process whereby information is provided where, when and how citizen need it, namely, on their smart phones.
He told the Senate government information subcommittee recently that the next phase of responding to structural societal shifts brought on by the Internet entails making access to government services as seamless as other digital experiences such as checking the weather on a Blackberry, finding a walking-route to work on an iPhone or paying a bill online.
GSA has been working with social networking websites such as Twitter and Youtube to hammer out agreements that would allow agencies to use them as part of their missions – outreach for example, or in the case of Facebook, cultivating an online community of potential applicants for agency or program vacancies.
Kudra said emulating successful or widely adopted online tools to carry out government work, or where appropriate, leveraging existing tools could help the government meet citizen expectations.
