Federal agencies remain under pressure from Congress to have more employees onsite and for more often, particularly in customer service operations. Image: 010110010101101/Shutterstock.com
By: FEDweek StaffAt a time when many agencies have begun decreasing their levels of telework, the GPO has committed to an all-virtual model for one of its functions, regional customer service teams with about 60 employees.
The GPO—an arm of Congress but that generally follows executive branch personnel policies—said its “successful telework and remote work policy has provided the flexibility required to make these teams more responsive and productive. After conducting a pilot with the Chicago team, all regional teammates have been reorganized into seven regional teams that are no longer tied to a physical office location, meaning that members of that team may be located anywhere in the country.”
“Not only will GPO’s federal agency customers see enhanced service, but GPO will also save taxpayers nearly $1 million annually by removing the cost of rent and reducing overhead expenses for physical spaces,” it said. “By vacating physical regional offices, GPO is able to better serve our customers, reduce costs, and enhance the work-life balance for our teammates, all by refocusing our customer services teams on meeting our customers where they are, rather than where GPO is.”
Federal agencies remain under pressure from Congress to have more employees onsite and for more often, particularly in customer service operations. Several Cabinet departments and larger independent agencies have announced plans to do that, although commonly putting off the effective date for several months as a transition period. Bargaining obligations also play a part in some cases.
Key Bills Advancing, but No Path to Avoid Shutdown Apparent
TSP Adds Detail to Upcoming Roth Conversion Feature
White House to Issue Rules on RIF, Disciplinary Policy Changes
DoD Announces Civilian Volunteer Detail in Support of Immigration Enforcement
See also,
How Do Age and Years of Service Impact My Federal Retirement
The Best Ages for Federal Employees to Retire
How to Challenge a Federal Reduction in Force (RIF) in 2025
Should I be Shooting for a $1M TSP Balance? Depends…
