The GSA has launched a pilot program called Feedback USA that seeks to improve the experience of citizens using government services, in particular several commonly used ones.
A partnership with the State Department will focus on passport centers and one with the SSA will focus on its centers, in which the public will be able to provide instant feedback at kiosks, along with being able to provide additional feedback through the agencies’ websites.
“Agency partners will see this anonymous feedback in real time, so they can act quickly to resolve any issues and improve their service,” GSA said.
The initiative flows from an executive order to improve customer service and the customer service-oriented cross-agency priority goal established last year. It is to last for one year with quarterly evaluations.
