GSA has produced a 10-year vision plan for service delivery of administrative functions that it says “moves government towards realizing the full benefits of shared services.” Key elements of the plan, crafted by its office of unified shared services management along with the Shared Service Governance Board, providers, and customers, include:
“Driving the federal enterprise to standard business requirements. Common agreement on business processes and business capabilities will enable true standardization of technology, will limit costly customizations, and will allow the government to realize the benefits of economies of scale.
“Enabling subscription technology services, such as Software as a Service and Platform as a Service that act as a utility; the government will pay only for what it uses and reduce costs from lengthy IT implementations and periodic upgrades and patches.
“Creating a balanced marketplace of federal and commercial providers that includes both transaction processing services and technology services.
“Leveraging economies of skill, or the expertise of people in much-needed HR, accounting, and acquisition roles, so that agencies can more strategically use the resources they have to be analytical and add more value back to mission.
“Enabling the exploration of new funding models to change how investments are made and migrations are funded through harnessing the capital and innovation of the private sector.”
