GSA has issued a bulletin, G-05, providing guidance to agencies and best practices for mail they send that is returned as undeliverable as addressed, or UAA.
The bulletin says that “better management of UAA mail reduces mailing costs and associated personnel costs, improves community outreach and relations, supports sustainability efforts by reducing printing, paper use, and energy consumption.”
It lists four major suggestions:
* establish internal policies to obtain and verify address correction;
* prior to mailing, use USPS certified vendors’ address management tools;
* actively manage returned mail with barcodes and scanning technology; and
* track, monitor, and report returned mail on an annual basis to help the federal community avoid UAA mail.
