The IRS created an Enterprise Collection Strategy organization in January 2011 to improve organizational performance but while it has centralized management of the collection organization, performance measures are needed and key roles must be developed, the Treasury Inspector General for Tax Administration has said.
It said that although the operating units are working together to manage resources, identify emerging issues, and improve organizational performance, the IRS should measure progress towards achieving its goal of eliminating redundancies and inconsistencies within collection organization operations.
Without clearly defined roles and responsibilities, redundancies and inconsistencies may continue to exist among the two operating divisions and four organizations responsible for collection activities, TIGTA said.
The IRS agreed to consider additional performance measures, prepare an evaluation report and to analyze any need for changes, as well as clearly define the roles and responsibilities of the
