Some 63 percent agreed that they consistently look for ways to improve customer service. Image: REDPIXEL.PL/Shutterstock.com
By: FEDweek StaffOPM’s release of a detailed report on this year’s Federal Employee Viewpoint Survey results shows a mixed bag of responses to newly introduced questions related to several management issues that will act as a baseline for the future.
The questions measure “concepts important to the effectiveness of the workforce now and in the future, including resilience, innovation, involvement, and responsiveness to customer needs. These represent government priorities in achieving agency mission and strengthening the federal workforce,” OPM said.
The survey found for example that 67 percent responded positively to the statement that their organization effectively adapts to changing government priorities and a similar 66 percent to whether their work unit successfully manages disruptions to our work. However, only 52 percent agreed that management makes effective changes to address challenges facing our organization and only a similar 54 percent that employees in the work unit approach change as an opportunity.
Similarly, while 65 and 64 percent responded positively to statements that employees in the work unit incorporate new ideas into their work and consistently look for new ways to improve how they do their work, only 56 percent agreed that management encourages innovation and only 43 percent that management involves employees in decisions that affect their work.
Views of customer service were generally higher, though, with 76 percent agreeing that employees in their work unit consider customer needs a top priority and 63 percent agreeing that they consistently look for ways to improve customer service.
Also, a new index of questions related to diversity, equity, inclusion and accessibility started off with an overall score of 69, with component parts ranging from 65 positive regarding equity to 75 percent regarding inclusion.
Meanwhile, the “performance confidence” index introduced in 2020 held steady at 84 after slipping 87 in its first year. That measures views on whether an employee’s work unit meets the needs of customers, contributes to agency priorities, is of high quality, and adapts to changing priorities.
Key Bill Takes No Action on Potential Future Schedule F
DoD Bill Assumes 4.6 Percent Pay Raise, Includes Range of Other Provisions
End of Open Season Approaching – Last-Minute Considerations
Court Rejects Claims for Back Pay Related to Shutdowns
Deadlines ahead for FLTCIP Enrollments, Filing Claims over Data Breach
HHS, GSA Top the Rankings in Viewpoint Survey for Agencies Their Size
It’s Déjà vu Again as Funding Deadline Approaches; DoD Bill also Still Pending
First Move Made against IRS Funding, Employment Boost
TSP Stock Funds Post Returns to Be Thankful For in November
Extra Time Off around Christmas Holiday Unlikely This Year
Late-Year Retirement Considerations: 2022 Has Advantages for Feds
See also,
The Process of Retiring: Check Your Agency’s Work
Early Marker for 2024 Raise Set: 5.2 Percent
Pay Attention to Family vs. Self Plus One Rates in FEHB, OPM Advises
FERS Retirement Planning Bundle: 2022 FERS Guide & TSP Handbook
