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By: FEDweek StaffThe Biden administration has outlined strategies it will pursue for carrying out its initiative to improve customer service provided by agencies including “bringing together agencies across government as a federal enterprise.”
“Technology is not the only component of this effort, but it is a critical aspect of powering an outstanding customer experience, which is why we’re making strategic changes in how we plan our technological investments across Government by deploying teams of designers, product managers, and engineers to deliver digital solutions,” said an OMB online post.
That is to include reducing the “burden for the federal workforce and the public by securely connecting systems across agencies to enable them to work faster and more seamlessly” along with bolstering cybersecurity through government-wide enterprise cyber and IT modernization plans; identifying pain points when dealing with the government and improving accessibility to federal benefits and services; and using up-to-date design and technology, and harmonizing the actual processes behind the technology, it said.
OMB “will work with and guide the federal IT workforce in standing up a cross-government service delivery framework that is secure by design, more seamless for agencies to share information digitally, and makes it easier for the public to interact with government” while the GSA’s U.S. Digital Service “will continue supporting agencies to implement and scale best practices and approaches to collaborative service delivery across government, prioritizing the outcomes of families, small business owners, veterans, and others,” it said.
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