OPM has asked agencies to use the results of the federal human capital survey to guide their efforts to improve areas related to employee satisfaction.
A June 18 OPM memo on hiring reform, employee satisfaction and wellness, asks agencies to submit an action plan to OPM for improving employee satisfaction and to include it as part of their fiscal 2011 budget submissions to OMB by September 14.
In a follow-up memo OPM told agencies to review their 2008 FHCS results to identify the 10 items on which they scored lowest compared to the rest of government and any items on which employee satisfaction decreased since the 2006 FHCS, as well as those Human Capital Assessment and Accountable Framework indices in which the agency scored lower than the rest of government.
"Prior to developing your agency’s action plan, you should conduct follow-up activities, such as focus groups with employees and labor organizations, to identify the reasons for dissatisfaction," and use those to target areas for improvement, according to the memo.
It said plans should state objectives, identify actions, provide outcome measures and describe how progress will be tracked.
