Agencies should publicize their “wins” both internally and with the public. Image: Rawpixel.com/Shutterstock.com
By: FEDweek StaffCommunication, including taking credit for accomplishments, is a key for federal agencies to build trust with their own employees and the public, says the Partnership for Public Service, which has made trust in government one of its top issues in recent times.
In a blog posting, the group noted that it recently convened a meeting to address the “trust deficit,” in which participants said that “leadership changes, which are relatively frequent for federal agencies, create distrust between leaders and their staff.”
“They shared that both new leaders and existing staff are skeptical of each other’s ability to carry out their responsibilities and the agency mission. Many were able to overcome this hurdle and build trust over time, but those efforts must be renewed when a new leader comes in.”
Key takeaways included:
* The importance of “clear and intentional” communication. “Both leaders and staff need to make an effort to get to know one another at the outset in order to build trusting relationships . . . Increased transparency around decision-making and new changes is also key to building and maintaining trust. This means clearly communicating what changes are being made and why to both internal and external stakeholders,” it said.
* Agencies should publicize their “wins” both internally and with the public. “Being able to share success stories and take credit for good work would improve trustworthiness while showing fellow agency staff the impact they can achieve through their role,” it said.
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