More KIPs please: Partnership for Public Service calls for the use the same types of measures as private sector companies to track job performance and telework. Image: Andrii Yalanskyi/Shutterstock.com
By: FEDweek StaffAmid the continuing debate over federal telework practices, the Partnership for Public Service has suggested that agencies use the same types of measures that private sector companies have used, “including task completion, quality of work, response times, error rate, revenue generated and adherence to deadlines.”
“The federal government should use these key performance indicators to ensure its employees successfully telework. When full time remote and hybrid employees aren’t working effectively, then managers should hold them accountable and potentially change their workplace flexibilities,” a posting says.
It said for example that: more than three-fourths of high-growth companies reported higher productivity levels from hybrid work in a 2021 report; that a survey the same year of more than 30,000 employees found more than six-tenths saying they are more productive working offsite; and that an HR society projected that hybrid work yields savings of $11,000 per employee in reduced office space, utilities and other costs.
It also pointed to research showing that hybrid employees have higher levels of employee engagement and satisfaction. “Given that employee engagement and satisfaction in the federal government continues to lag behind the private sector, this finding is especially important for agencies to consider as they look to recruit and retain top talent,” it said.
“Telework is not a right, but a tool to compete for top talent, maximize productivity and enable employees to work where they are most efficient, especially in mission-critical positions. By using key performance indicators and clear performance plans, establishing regular check-ins with trained supervisors on effective telework and fostering open dialogue with employees, agencies can create a more productive workforce that better serves American taxpayers,” it said.
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