The Federal Protective Service’s strategic human capital plan generally aligns with best practices for such plans, but the agency still lacks fully developed performance measures to evaluate progress toward its goals, GAO has said.
In developing its plan, GAO said, FPS followed practices including soliciting input from stakeholders such as its employees; determining critical skills and competencies in its workforce; developing strategies tailored to address identified needs; and identifying actions needed to support those strategies.
However, FPS has not identified performance measures for all of the plan’s strategies, has not included targets for the identified performance measures, and has not linked the measures to FPS’s human capital goals, GAO said.
“GAO’s work on measuring program performance has found that targets and linkages are among the attributes of successful performance measures” and without such measures it will be difficult to assess whether the plan and related efforts are helping achieve FPS’s human capital goals and its facility protection mission, it said.
GAO reviewed the plan under instructions in an appropriations bill.
