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By: FEDweek StaffA report from the Partnership for Public Service cites ways agencies have used data to achieve goals under the President’s Management Agenda’s priorities, providing case studies in three areas that it says have the potential for wider application.
For example, under the priority to “strengthen and empower the federal workforce,” it cited the Air Force’s Air development of a dashboard including “the status of every job search and who is responsible for taking the next action and by what date. That transparency holds staff accountable and helped Air Force cut its time-to-hire” from 120 to 80 days, below the government-wide average of 98 days, it said.
The Air Force also is combining datasets that had built up over the years under which employees had to “input data they had already given regularly and had to navigate a difficult user experience to complete both basic and complex tasks, such as reviewing benefits or searching current job openings.”
Under the priority to “deliver excellent, equitable, and secure federal services and customer experience,” the report said that “when it comes to performance management, customer experience data can too easily fall off the list of critical metrics for federal agencies.” It cited the VA’s veterans experience office for shifting from a focus on measures of how long it took to complete internal processes to an emphasis on collecting and acting on feedback from veterans on “how they viewed their experience with the department.”
The VA also has “worked to collect more accurate demographic data to improve its internal database” and to use that in more targeted communications to veterans, it said.
Under the priority to “manage the business of government,” it cited the Treasury Department’s work to make USAspending.gov data and other federal financial information more user-friendly and to improve internal data sharing, which it said paid off when the department was tasked with proving pandemic relief payments.
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