Meanwhile the SSA has drawn attention to findings from the American Customer Satisfaction Index, which gave high marks to the agency’s online services including its benefit estimator, benefit application and its Medicare prescription drug help feature, which ranked as the best in government in the most recent survey and exceed comparable private sector sites.
"Online services are vital to good public service and I am pleased that Social Security continues to provide the best in both government and the private sector," Commissioner Astrue Michael J. said in a statement. "The Internet provides the public with the ability to conduct business at their convenience and at their own pace, without the need to take leave from work, travel to a field office, and wait to meet with an agency representative. It also reduces the time spent by our employees processing claims and frees them up to spend more time handling complex cases."
Social Security’s three top-rated online services also meet or exceed the private sector’s highest score, Netflix, with a score of 87. The ACSI notes that this shows "that government sites can satisfy visitors just as well as, or even better than, private-sector sites."
Social Security’s Business Services Online also gained a "superior" rating.
