Federal Manager's Daily Report

On a scale of 1 to 7, recruiting and hiring support received only a 4.07 overall score. Image: tadamichi/Shutterstock.com

Of the types of internal support the government provides for supervisory employees, dissatisfaction is highest for recruiting and hiring support, while other areas with “the most room for improvement” include pre-award contracting support, budget formulation and IT modernization, data newly posted on performance.gov show.

More than 37,000 supervisory employees at the GS-13 and up, SES and equivalent levels responded to the survey conducted early this year by the GSA, asking their opinions about mission-support services they received during the previous 12 months.

On a scale of 1 to 7, recruiting and hiring support received only a 4.07 overall score and workforce and succession planning only 4.2, out of an average score of 4.6 for HR services generally; the highest-rated HR service was time and attendance management at 5.34. Contracting support received an overall 4.79 score, with pre-award activity the lowest in that category at 4.73 and purchase card management the highest at 5.05.

IT support received a 4.9 overall score, with “development, modernization, and enhancement of IT services” the lowest in that category at 4.3 and communications and collaboration the highest at 5.12. Financial management received a 5.13 overall score, with budget formulation the lowest at 4.91 and financial risk management the highest.

In all cases respondents rated the need for services higher than they rated the quality of the services they received.

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