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All agencies communicate with constituencies. These constituencies include individual citizens, businesses, other agencies, and even their own internal staffs. People have questions, and agencies have to give them answers. People seek answers via several channels: the web, email, phone, snail mail, chat, and brick-and-mortar offices. Agencies must therefore be able to provide accurate, up-to-date information regardless of which channel someone happens to use at any given time. Agencies must also closely monitor communications across all channels in order to keep response times down, pinpoint any process bottlenecks, and better understand their constituencies’ top problems and concerns. And they have to do all this within the tight constraints of their existing budgets and staffing.
Agencies at the federal, state and local level have found that they can significantly improve the quality and efficiency of their communications by using technologies similar to those being used in the private sector for customer service. This complimentary white paper describes this technology and its benefits with relationship to government agencies. It also includes real-world examples of agencies that have seen substantial improvements in the quality and efficiency of communications with their constituents. Get your complimentary Whitepaper.
